Delivery Policy

Orders received will be processed and shipped out within 3-7 working days. However, during sale seasons orders might suffer a slight delay due to an excessive amount of orders being filled out. GamerSecret will not be held responsible for a delay in shipment caused by weather conditions, holidays, customs inspections issues or any other circumstances beyond the control of GamerSecret. Once orders are sent, they can no longer be cancelled and change of delivery address is no longer possible, please make sure to fill out a correct address when checking out.

📦 Domestic Shipping // International Shipping

Shipping cost will be calculated based on the shipping weight at the check-out page. Shipping costs may vary depending on the service selected, the shipping address and where the products are shipped from. All shipping options available for your order and destination will be shown at checkout. Please choose your most preferred courier service.

Once your order is shipped, you will receive an e-mail/message with tracking information. 
Depending on the shipping service selected, orders placed on gamersecret.com can be delivered any day of the week. Once shipped, arrival time of packages may vary from country to country. We also will take into consideration of products availability and will advise accordingly if any delayed in delivery time.
*Please take note that we do not ship to P.O. Box Address.

Kindly take note and keep track of your parcel using the tracking number given. To monitor the status of your order, you may visit the courier website and insert the tracking number in the "track your shipment" area.

For any enquiries regarding shipping, you may directly contact the courier service you selected for arrangements after receiving the tracking number.
We will not be responsible if the parcel was left uncollected for more than 7 days.
*additional days is needed for area out from major cities.  


For Any Disputes
We do not entertain any disputes or complain after you received your shipment & past 14 days. Any disputes or complain past during this period is consider invalid.

For Product Notification
We do let customer know via our email on the status of the product that has defects, out of stock or any other situation that may encounter. If customer do not respond within 5 days period, all the option provided will be consider as void & invalid.

(The management of GamerSecret reserves the right to change the terms & conditions without prior notice.)